|
1) Company Background
2) Information Collected on Panel.ResolutionResearch.com
3) How Information Is Used
4) Your Access To and Control Over Your Information
5) Opt-out Policy
6) Security
7) How to Contact Us
8) Refer a Friend
9) Testimonials
TRUSTe
panel.resolutionresearch.com is a Participant in the TRUSTe Privacy Seal
Program. TRUSTe is an independent organization whose mission is to advance
privacy and trust in the networked world. As this website wants to demonstrate
its commitment to your privacy, it has agreed to disclose its information
practices and have its privacy practices monitored for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first
contact us at info@re-search.com. If you do not receive acknowledgment of your
inquiry, or if your inquiry has not been satisfactorily addressed, you should
then contact TRUSTe at
http://www.truste.org/consumers/watchdog_complaint.php.
TRUSTe will then serve as a liaison with the website to resolve your concerns.
1) Company Background
Resolution Research & Marketing, Inc® was founded in Denver, Colorado in 1990
and is one of the country's leading full service market research firms. In
addition to our growing research panel, we conduct numerous types of market
research studies, including online surveys, telephone surveys, focus groups,
in-home product tests, taste tests, clinical trials, mock juries, bulletin
boards and more. Client industries include healthcare & medical organizations,
tech companies, utilities, major colleges & universities, retail organizations,
service businesses and government institutions. Visit our corporate site to
learn more about our complete offerings:
www.ResolutionResearch.com or
contact us at info@re-search.com or
800-800-0905.
You can be assured that your privacy and the confidentiality of your information
is our number one priority. The data that Resolution Research collects in
research studies is reported in aggregate (summary form) -- that is, we provide
information about group responses, not individuals. In fact, in most instances,
your personal contact information is withheld from any reporting mechanism
provided to clients. All individual information provided is held strictly
confidential.
Resolution Research is and has been a member in good standing of the
Better Business Bureau and was a Winner of a Gold Star Certificate from BBB
Denver/Boulder, 2008 - for having no complaints in a three-year period.
2) Information Collected on Panel.ResolutionResearch.com
Resolution Research gathers personal information when individuals register
online to become a panel member in order to provide invitations to appropriate
studies that match a panelist's profile. Personal information may include your
name, address, gender, birth date and employment status. (We ask for your birth
date to facilitate the automatic update of your age for studies with age-related
requirements.) As an example of why personal information is necessary: if we
need to interview moms with children under two years of age who live in Las
Vegas, we wouldn't want to contact you for participation if you are a male
living in Boise.
Most often, we email survey and/or focus group invitations. Email communications
are fast, help promote "green" citizenship and help us save money, which allows
more rewards to be passed on to you. If you prefer to be contacted by phone only, please send us an email to
panel@re-search.com and we will add you to telephone only database. If
you have joined and provided your email address but prefer to be contacted by
phone only, please email us at panel@re-search.com so we can update your record.
All email contact from Resolution Research is delivered to the primary email
address you've provided at registration. Additionally, your information is also
used for the purpose of incentive fulfillment.
If you elect not to join our panel but provide personal information for a study,
we preserve your email address to a) notify you of an incentive award, and/or b)
to limit the number of times which you are eligible to take a survey. In
addition, other personally identifiable information may be maintained as
required by virtue of any law or regulation.
Children's Privacy. Children are only allowed to participate in studies with the
full written consent of their parent(s) or legal guardian(s). If we have a
survey targeted to children we will send the invite to the parents/guardian
While on our website, Resolution Research automatically collects certain
information about your computer and stores it in log files. This information
includes, but is not limited to, internet protocol (IP) addresses, browser type,
internet service provider (ISP), referring and exiting pages, operating system,
screen resolution, color capabilities, date and time stamp, click stream data,
and information regarding which JavaScript version your computer has and whether
your computer is enabled for Flash® and ActiveX. We tie personal information to
logged information to (a) prevent abuse of our system, (b) track clicks and (c)
ensure completion of the registration process. This information is collected via
a tracking cookie. A cookies is a small text files stored on your computer by a
website that assigns a numerical user ID and stores certain information about
your online browsing. When we use cookies, we do so to help us recognize you as
a prior user of this site. The cookie file does not store your personal
information. If you prefer not to receive cookies from our website you can
disable their use in your browser settings. By doing so you may reduce the
functionality of the web pages you view.
3) How Information is Used
If you have joined the Resolution Research Panel, we will use the information
provided to contact you about surveys or focus groups in which we would seek
your participation. Additionally, we may also notify you about new features on
our website, or other products or services related to the primary purpose of our
business.
Resolution Research is the sole owner of information collected on this site. We
will not share your information with any third party outside of our
organization, other than as aggregate statistical data to fulfill the needs of
our clients.
Resolution Research will periodically be engaged by our clients to build
Proprietary Panels (databases of survey participants). With respect to
Proprietary Panels, data from the resulting database of respondents may also be
made available for use by the client who commissioned the research. Such
information will only be made available to the client pursuant to an agreement
with Resolution Research that the information will be kept confidential and will
be used exclusively for research purposes. If you are invited to join a
Proprietary Panel, you will be made fully aware of the commitment involved
before you choose whether to participate.
Resolution Research websites may contain links to information on other websites.
We do not have any control over these other websites; therefore, we cannot be
responsible for the protection and privacy of any information that you provide
while visiting any site other than Resolution Research. Sites other than
ResolutionResearch.com and Panel.ResolutionResearch.com are not governed by this
privacy policy; consequently, should you have questions regarding how another
site uses your information, you must consult that site's privacy statement.
Legal Disclaimer
Though Resolution Research makes every effort to preserve user privacy, it could
be necessary to disclose personal information if required by law wherein we have
a good-faith belief that such action is necessary to comply with a current
judicial proceeding, a court order or other legal processes which could affect
our website.
4) Your Access To and Control Over Your Information
You can fulfill any of the following requests at any time by calling
800-800-0905 or emailing panel@re-search.com.
• Opt-out of any future contacts;
• Change/correct/delete any data held about you;
• Express any concern you may have.
If you are a member of our consumer panel, you can login and update your
information at www.resolutionpanel.com/consumer. If you are a member of our Business/IT or
Medical Professional panel, please email your updates to us at panel@re-search.com.
You are welcome to mail correspondence to the address listed below as well.
Survey Help Desk
Resolution Research®
625 E. 16th Ave., Ste. 202
Denver CO 80203-2052 USA
Email: panel@re-search.com
Telephone: (800)-800-0905
For other users of Resolution Research sites who may have provided personal
information when contacting us regarding any of our products or services who
would like to alter supplied information, please email requests to
info@re-search.com.
5) Opt-out Policy
If you choose to discontinue your membership in the Resolution Research
Panel, you may opt out by sending an email requesting removal to
panel@re-search.com. Please allow two
or three business days for processing. If you receive emails from us in the
interim, please accept our apologies in advance for any inconveniences this may
cause.
6) Security
Resolution Research exercises strict measures to ensure that every aspect of
your information is kept secure. Access to all personal information is
restricted and limited to a few key personnel. Resolution Research will never
ask you for private information such as your credit card, passport or social
security numbers as a part of our research. We may be required by law to ask for
your social security number to comply with US reporting laws and regulations if
you are the recipient of survey incentives. Your profile information is highly
confidential and will be used only by Resolution Research to contact you in
relation to our studies, newsletters, winner notifications and incentive
redemptions. A hardware firewall appliance protects our network from external
intrusion. Our server is kept in a locked facility under surveillance during
business hours. Our backup system encrypts data prior to backup for maximum
physical data security.
The security of your personal information is important to us. When you enter
sensitive information such as health information on our consumer research panel
pages, we encrypt that information using secure socket layer technology (SSL).
7) How to Contact Us
If you are a panel member and have questions or comments about this privacy
statement, please contact us at:
panel@re-search.com.
8) Refer a Friend
If you choose to use our referral service to tell a friend about our site, we
will ask you for your friend’s name and email address. We will automatically
send your friend a one-time email inviting him or her to visit the site.
Resolution Research does not store this information and collects is for the
sole purpose of sending this one-time email and tracking the success of our
referral program.
9) Testimonials
We post customer testimonials on our web site which may contain personally
identifiable information such as the customer's name. We do obtain the
customer's consent to post their name along
with their testimonial, prior to posting the testimonial.
Survey Help Desk
Resolution Research®
625 E 16th Ave., Ste. 202
Denver CO 80203-2052 USA
Email: panel@re-search.com
Telephone: (800)-800-0905
For other users of Resolution Research sites who may have provided personal
information when contacting us regarding any of our products or services who
would like to alter supplied information, please email requests to
info@re-search.com.
Changes to this privacy policy
If we decide to change our privacy policy, we will post those changes to this
privacy statement, the home page and other places we deem appropriate, so that
you are aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please
review it frequently. If we make material changes to this policy, we will notify
you here, by email, or by means of a notice on our home page.
|